Dolphin Kick Exchange & Returns   
Please be patient we are trialing an NEW automated returns system.

You can still follow the process below if you prefer Thank you

Automated Return


Returns & Exchanges

At Dolphin Kick we want you to be completely happy with your purchase, so we offer a flexible returns policy and are always happy to exchange items or provide a refund where possible.

Returning an Item

If you would like to return or exchange an item, please complete our returns form and include it inside your parcel.

Please let us know:

  • Your reason for returning the item

  • Whether you would like a refund or an exchange

  • Details of any replacement item required

Items can only be accepted for a refund or exchange if they meet the following conditions:

  • Returned within 28 days of receipt

  • Unused and in a resaleable condition

  • Returned in the original packaging

  • All manufacturer tags and labels still attached

Refunds will only be issued back to the original payment method used at checkout.

Please note that we reserve the right to refuse a refund or exchange if an item is returned outside of these conditions.

Return Postage

Return postage costs are the responsibility of the customer.

We really wish we could offer free returns — we really do — but as a small independent business this unfortunately isn’t something we can currently provide.

You can easily purchase postage online through Royal Mail. If you do not have access to a printer, simply take the QR code provided by Royal Mail to your nearest Royal Mail Delivery Office and they can print the label for you.

Faulty, Damaged or Incorrect Items

On the very rare occasion that your item arrives damaged, faulty, or you receive the wrong item, please contact us so that we can resolve this for you as quickly as possible.

Each faulty return is assessed individually.

Please complete the returns form and include a short description explaining the issue.

Faults Within 30 Days of Purchase

At Dolphin Kick we do not believe faults should develop within the first 30 days of normal use.

As part of our company policy, if an item is confirmed as faulty after inspection, we will offer a replacement or refund rather than asking you to wait for a repair.

(Please see our important care instructions below.)

Where possible, we will always replace the faulty item like-for-like. If a replacement is unavailable, we will offer a full refund.

The customer is responsible for returning the item initially. Once the item has been inspected and confirmed as faulty, Dolphin Kick will refund the return postage costs.

All faulty items must be returned and inspected before a replacement or refund can be issued.

Important Care Instructions — Junior Tri Suits

Our children’s triathlon suits are designed as high-performance race wear, just like adult triathlon suits.

They are designed for racing — not daily training, rough play… or climbing trees!

Items will not be accepted for refund or exchange where it is clear that the tri suit has been damaged through misuse or incorrect care.

To help preserve the life of your Dolphin Kick tri suit:

  • Remove the tri suit as soon as possible after racing

  • Rinse thoroughly in cold water

  • Use a mild hand-washing detergent if required

  • Hand wash only

  • Do not machine wash

  • Do not spin or tumble dry

  • Allow to dry naturally away from direct heat

  • Do not dry on a radiator

Looking after your suit correctly will help maintain the performance fabrics and extend its life.

Return Address

Return to:
[Insert Dolphin Kick return address]