How do I return an item?RETURNS AND EXCHANGE POLICIES
We offer a
flexible returns policy and are happy to exchange or offer a refund for an item.
If you can include, when returning your item, your reason for return,
your purchase details as well as details of
replacement item if required. Please note items will only be considered for
refund /exchange if they comply with the following:
- Items must be
returned within 28 days of receipt.
- We will refund you
to your original payment method.
- Items must be
unused, in a saleable condition and in their original packaging.
tags and labels
must still be
attached especially on clothing.
- Return postage
cost for refunds or exchanged items will be the responsibility of the buyer (proof of postage is preferred to the recorded delivery service)
- You will not be charged
postage for replacement items (within UK).
- Please note that we reserve the right to reject any
products that are not returned in accordance with the provisions set out above.
return an item that is Faulty, Damaged or Incorrect
- Please note that each faulty return case is
treated on an individual basis
so the below may not be applicable to your
- All returns must
have a completed returns form. Include on this form a brief explanation of the
Fault in the first 30 days since purchase
At Dolphin Kick we do not believe that faults should develop within 30 days, so
as a company policy we will refund or replace the item for you instead of
waiting for a repair to be carried out. We may however, send the item for
inspection with the manufacturer if we believe the fault may be due to
incorrect use, user error or accidental damage.
(Please see Important Information below)
Fault after 30 days since purchase
retailer we are entitled to make reasonable efforts to repair a faulty item
before issuing a refund or replacement. We will therefore send the faulty item
to our manufacturers, as a guideline we suggest it takes at least
15 working days for the manufacturer to complete
. After inspection, once confirmed
as faulty we will always endeavour to replace the faulty item
like for like, if no replacement is
available then we will offer a full refund.
- We send out a lot
of items every week. If you receive an incorrect item please contact us so we
can rectify the situation as soon as possible.
- This is not a
prepaid service you will need to pay the return postage.
- PLEASE READ IMPORTANT INFORMATION- The Children's
Triathlon Racing Suits are designed to be raced in, they are not for training
in or climbing trees!
They will not be considered for exchange
or refund if it is evident that these suits have been misused. Return postage
cost for refunds or exchanged items will be the responsibility of the buyer.
The suit will have to have been returned before a refund or exchange will be
- Please follow these Recommendations To preserve the life of your suit it
should only be used to race in. The suit should be removed as soon
as possible after racing and rinsed in cold water with light hand washing detergent
if needed. The suit
MUST NOT BE SPUN IN ANY WAY. It must then be dried
away from direct heat, ( so NOT on a radiator). It is not a swim suit or
a football kit and will not withstand this rigorous frequent use.
Return postal address:
Sutton Green Road
(+44) 1483 740717
(+44) 7976 659 688