Dolphin Kick delivers to all UK, European & Worldwide Locations.
UK deliveries - PLEASE NOTE THAT UNLESS OTHERWISE REQUESTED ALL SHIPPING IS BY ROYAL MAIL FIRST CLASS
Free postage on ALL Standard Delivery 3-5 working days. (THIS IS NOT A TRACKED SERVICE)
All Standard deliveries should be received within 3-5 working days. This service is Free ( THIS IS NOT A TRACKED SERVICE)
Priority Delivery within 1-2 days £1.99 (THIS IS NOT A TRACKED SERVICE)
Next Day Tracked Delivery (Mon-Thurs ordered by 1pm) £6.99
Next Day (Inc Saturday ordered by 1pm) £11.99
Europe Standard Delivery 3-5 days £5.00
Europe Tracked Delivery 3-5 days £11.00
Worldwide (Outside EU) Standard 11-13 days £7.00 ( Please read Customs and Duty)
Worldwide (Outside EU) Tracked 8 days £13.00 ( Please read Customs and Duty)
All items unless otherwsie selected are sent by First Class Post. For orders greater than 20 garments please contact us directly to arrange postage at email@example.com
If you are trying to estimate when your package will arrive, please consider the following. Orders placed after 2pm will be processed the next working day.
If you require your delivery urgently please select a Next Day service. Please be aware that deliveries arriving on a Saturday are subject to an increased fee and will need a signature on arrival. If you request your parcel to be deliverd Next Day please be sure to select the correct option for the delivery day. This is a signed for service so you will have to ensure you are available to receive the package.
Dolphin Kick accept Credit Card & Pay pal payments . Please note: Orders will not be dispatched prior to receiving payment.
OUR GUARANTEE / RETURNS AND EXCHANGE POLICIES
Dolphin Kick strives to provide a 100% guarantee on every product we sell. If an item does not meet with your expectations and is unused please send it back within 28 days. We will send you a new colour, another size or entirely different style.
We look at used items on a case by case basis only, our standard policy is to only accept returns of unused items. After 28 days we will accept returns of items with manufacturing defects only.
Return postal address:
Dolphin Kick Ltd
Sutton Green Road,
(+44) 1483 740717
(+44) 7976 659 688
RETURNING AN ITEM
Please return your item and retain proof of postage. If you require a refund, please allow two weeks from the day you return your package for the credit to appear in your account. Customers are responsible for shipping and handling charges when returning items. If you are returning a faulty item please conact us and we will provide you with a returns label.
There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.